Support Center

Public Questions

  • ATMs at Otakon

    While there are some ATMs in and around the convention center, they tend to run out of cash very quickly. You...

    Feb 29, 2012 01:19AM EST
  • Registration payment methods

    For online registration, we accept Visa, MasterCard, American Express and Discover cards. For at-door regist...

    May 30, 2018 02:06AM EDT
  • Requesting Guests

    If you'd like to see a certain guest at Otakon, the best way to let us know is by posting in our Forums (BBS)....

    Mar 27, 2012 12:03AM EDT
  • Hotels: Changing, Canceling, Updating a Reservation

    For any questions about hotel reservations you made through Otakon's website, please contact Experient at the ...

    May 30, 2018 02:19AM EDT
  • Member Accessibility

    The Basics: What is “Member Accessibility”? Member Accessibility is a department that assists convention...

    Aug 15, 2017 11:10AM EDT
  • Schedule

    The Otakon convention schedule is typically released a couple weeks before the convention and is chock-full of...

    May 30, 2018 02:26AM EDT
  • Lost & Found

    During the convention, the Lost and Found department (located in Salon F) is dedicated to assist and be of ser...

    Jun 03, 2018 09:54PM EDT
  • Sales tax in Washington, DC

    Washington, DC has a sales tax rate of 5.75% (as of 2017) for most retail sales. Hotels follow a different mo...

    May 31, 2018 02:57AM EDT
  • Otakon 2018 Dates

    Otakon 2018 will be held from August 10th-12th at the Walter E. Washington Convention Center, Washington, D.C!...

    May 30, 2018 02:28AM EDT
  • How do I change the address for my mailed badge?

    You can view your registration confirmation (and what address you entered) here:

    May 30, 2018 02:39AM EDT

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