Support Center

Public Questions

  • About membership

    Our registration process involves becoming a member of the nonprofit organization known as Otakorp, Inc. All O...

    Feb 29, 2012 01:19AM EST
  • Recovering your password or member ID

    When logging into the Member's Only section of our website, please make sure you are using your email address ...

    May 30, 2018 01:31AM EDT
  • Creating a new member ID

    Your member account is created when you register for Otakon. Visit any time ...

    Jun 03, 2018 09:51PM EDT
  • Can I get a refund or transfer my membership?

    As stated in our Registration Terms & Conditions, our policy is that Otakorp memberships are non-refundabl...

    May 30, 2018 01:40AM EDT
  • Are single-day passes available?

    Your Otakorp membership gives you entry to Otakon. New in 2018, we are introducing a pro-rated "trial" member...

    May 30, 2018 01:50AM EDT
  • Are group discounts available?

    Unfortunately, Otakon is currently not able to offer discounts for groups. For your convenience, it is possib...

    May 30, 2018 01:53AM EDT
  • I lost my confirmation email!

    If you need to access your registration confirmation, you can now do so from our registration provider, ShowCl...

    May 30, 2018 01:58AM EDT
  • Only you can pick up your badge

    We ask that each member be present in person at the registration booth to receive his/her own membership badge...

    Feb 29, 2012 01:19AM EST
  • Hotel reservation website

    Information on booking discounted hotel accommodations for Otakon is available at this page: Otakon Hotel Inf...

    May 24, 2012 09:21PM EDT
  • Weapons, props, and materials policy

    Our weapons policy, which discusses weapons (both real and fake), props, chains, size and weight restrictions,...

    May 30, 2018 02:01AM EDT

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